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An office-based Internet patient education system: a pilot study.

A L Helwig1, A Lovelle, C E Guse

  • 1Medical College of Wisconsin, Milwaukee, USA. dramy@qgraph.com

The Journal of Family Practice
|February 26, 1999
PubMed
Summary
This summary is machine-generated.

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Patients found internet health information helpful and planned behavior changes. Using online resources in clinics improved patient satisfaction with visits.

Area of Science:

  • Health Informatics
  • Patient Education
  • Digital Health

Background:

  • Increasing patient use of the internet for medical information.
  • Physicians exploring integration of online resources into patient education.
  • Need to assess usefulness, feasibility, and satisfaction of internet-based patient education systems.

Purpose of the Study:

  • To pilot an internet patient education system in a family practice clinic.
  • To gather data on the usefulness, feasibility, and patient satisfaction with online health information.
  • To evaluate the impact of internet resources on patient experience and health behavior intentions.

Main Methods:

  • Developed a hypertext web page directory of patient education sites.
  • Provided internet access to patients during clinic visits over a 1-month period.

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  • Collected data on site usage, assistance required, time spent, perceived usefulness, and satisfaction.

    • Main Results:

    • 94% of 50 patients found internet information helpful.
    • 77% intended to change health behaviors based on information.
    • 90% reported increased satisfaction with their clinic visit.
    • 92% would use the internet center again.

    Conclusions:

    • Moderated internet patient education systems provide valuable information.
    • Online health information can lead to planned health behavior changes.
    • Integrating internet resources into physician offices can enhance patient satisfaction.