Ministry in a climate of grief

Chaplains are now being called on to minister in a climate of grief caused by organizational crises (e.g., downsizing, mergers, lay-offs). Such crises are disruptive and may cause panic and shock, as well as insecurity, for employees. The pastoral care department can play an important role in such a climate. To be effective, the department should have high status within the organization, with direct access to high-level executive, and it should be well regarded throughout the institution. The department should also be clearly visible. This includes participating on committees, visiting departments where the crisis is acute, and planning farewell receptions for employees being let go. Especially important is the chaplains' ability to listen to angry employees without feeling threatened or becoming defensive or judgmental. They must also speak up when problems surface, calling the organization to be accountable for issues of justice, ethics, values, and mission.