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A bereavement program: good care, quality assurance, and risk management
D M Witter1, S W Tolle, J R Moseley
1Oregon Health Sciences University, Portland 97201.
Hospital & Health Services Administration
|July 1, 1990
Summary
Oregon Health Sciences University Hospital improved patient family support through a proactive bereavement program. This initiative enhances end-of-life care, aids post-death adjustment, and benefits hospital quality assurance.
Area of Science:
- Healthcare Management
- Bereavement Care
- Patient Support Services
Background:
- Identified deficiencies in hospital sensitivity towards families of deceased patients.
- Recognized challenges in post-death adjustment and patient-family interactions.
- Highlighted the need for structured support during bereavement.
Purpose of the Study:
- To implement and evaluate a proactive bereavement program at Oregon Health Sciences University Hospital.
- To enhance support systems for families experiencing patient death.
- To improve staff and trainee sensitivity in end-of-life care situations.
Main Methods:
- Development of a faculty research project to assess family needs.
- Implementation of a proactive bereavement program including a follow-up system.
- Creation of educational initiatives for staff and trainees.
Main Results:
- Improved support for families during the time of patient death.
- Established a referral system for families facing adjustment difficulties.
- Enhanced skills and sensitivity of healthcare professionals in managing death and bereavement.
Conclusions:
- Proactive bereavement programs significantly improve care for families of deceased patients.
- Such programs contribute positively to hospital quality assurance and risk management.
- Effective bereavement support enhances a hospital's community image and patient-centered care.