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Related Experiment Videos

Age and patterns of HMO satisfaction.

R A Ward1

  • 1State University of New York, Albany 12222.

Journal of Aging and Health
|April 9, 1990
PubMed
Summary
This summary is machine-generated.

Health care satisfaction is higher for health maintenance organization (HMO) members than non-members across age groups. Older HMO members report greater satisfaction, influenced by provider relationships and age-related health attitudes.

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Area of Science:

  • Health Services Research
  • Consumer Health
  • Gerontology

Background:

  • Increasing consumerism and healthcare complexity necessitate understanding patient satisfaction.
  • Health maintenance organizations (HMOs) represent a novel healthcare option with evolving coverage, particularly for Medicare beneficiaries.
  • Older populations historically show less familiarity and receptivity towards HMOs.

Purpose of the Study:

  • To assess patterns and sources of satisfaction among health maintenance organization (HMO) members compared to non-members.
  • To investigate age-related differences in satisfaction with HMOs, considering recent Medicare coverage expansions.
  • To identify key drivers of satisfaction, such as patient-provider relationships, within HMO and non-HMO contexts.

Main Methods:

Related Experiment Videos

  • Analysis of national survey data to compare satisfaction levels between HMO members and non-members.
  • Stratification of analysis by age groups (younger and older persons) to examine demographic variations.
  • Examination of the role of patient-provider ties and attitudes in influencing satisfaction.

    • Main Results:

    • HMO members reported higher satisfaction than non-members across both younger and older age demographics.
    • Older HMO members exhibited greater satisfaction compared to younger HMO members, contrasting with non-member attitudes.
    • The quality of patient-provider relationships and associated attitudes were significant predictors of satisfaction for both member types.

    Conclusions:

    • HMO membership is associated with higher healthcare satisfaction, irrespective of age.
    • Older adults' satisfaction within HMOs may be influenced by established provider relationships and age-specific health perspectives.
    • Findings suggest that fostering strong patient-provider ties is crucial for enhancing satisfaction in managed care settings, especially for older populations.