Industry strategies have appropriate home in hospitals. Interview by Donald E.L. Johnson

Lindsey Bradley, CEO of Mother Frances Regional Medical Center, a 358-bed facility in Tyler, Texas, heads the first such medical institution ever named Texas Business of the Year, an honor bestowed by the Texas Association of Business. Mother Frances was recognized for the many changes introduced in his hospital, changes that include a heart institute and other strategies borrowed from industry such as implementation of service line management. In the following interview with Donald E.L. Johnson, he describes the management concept and innovations that have worked in his institution and their implications for other medical centers.