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The challenge of marketing home health care in the nineties
1School of Management, University of Massachusetts, Amherst 01003.
Abstract:
This paper explores the recent growth and development of home health care services. Rising medical costs and technological and social changes have made home care a competitive alternative to hospitalization and other forms of institutionalization. Providers of home health care need to familiarize themselves with the demographic trends affecting their customer base. A strategic marketing orientation is suggested for future growth and profitability.