The shape of things to come: Part 5. Getting peak performance in the knowledge-based organization

Previous articles in this series have examined several methods to enhance performance in healthcare organizations. We have described the flattened, fluid, outcome-oriented organizational structures that characterize successful healthcare enterprises. We have looked at the elements of organizational culture that distinguish successful hospitals. We have seen how cutting-edge institutions design compensation programs to spur and reward extraordinary results. And we have analyzed competency-based techniques for selecting and developing high performance people. This article addresses the key that will bring all of these together to gain a competitive advantage: knowing how to motivate employees to peak performance.