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The complaints procedure
1North West Thames Regional Health Authority, London W2 3QR.
Health Trends
|December 10, 1989
Abstract:
Between October 1981, when the Health Services Complaints' Procedure was introduced, and June 1989, the Regional Medical Officer of the North West Thames Regional Health Authority received 171 complaints with a request for an independent professional review. This was granted in 75 cases, and this paper describes the procedure and the results of the analysis.