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Developing effective labour relations skills: understanding the grievance process.

D S Hill1

  • 1Faculty of Pharmaceutical Sciences, University of British Columbia, Vancouver.

The Canadian Journal of Hospital Pharmacy
|February 1, 1991
PubMed
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This study explores the formal grievance process for resolving worker-management disputes in collective agreements. Understanding grievance procedures and arbitration is crucial for effective personnel management, especially for Pharmacy Managers.

Area of Science:

  • Labor Relations
  • Human Resource Management
  • Public Administration

Background:

  • Formal grievance processes are essential for managing disputes arising from collective agreements.
  • Understanding these processes is vital for effective worker-management relations.
  • Public sector labor relations present unique challenges within grievance procedures.

Purpose of the Study:

  • To review the literature on the functions, language, and arbitration of grievance processes.
  • To examine unique aspects of public sector labor relations and grievances.
  • To provide recommendations for Pharmacy Managers to enhance their grievance handling skills.

Main Methods:

  • Literature review of direct and indirect functions of grievance processes.
  • Analysis of grievance procedure language and arbitration.

Related Experiment Videos

  • Review of public sector labor relations specific to grievances.

    • Main Results:

    • Grievance processes serve both direct and indirect functions in dispute resolution.
    • Arbitration plays a key role in the finalization of grievances.
    • Public sector nuances impact grievance handling and require specific considerations.

    Conclusions:

    • Pharmacy Managers can improve personnel management by understanding the grievance process.
    • Effective handling of grievances requires knowledge of procedures, language, and public sector specifics.
    • Recommendations are provided to assist Pharmacy Managers in managing workplace disputes.