The Deming method for problem solving in group practice

Health care providers are entering a new age of delivery, write authors David Cooke, C.P.A., M.B.A., and Kathleen Iannacchino, RN. Gone are the days when health care was measured only by scientific and caring standards. Today, patients, payers and industry members are shopping for quality health care at the best price. Cooke and Iannacchino describe how the Keene Clinic, Keene, N.H., used the Deming approach to quality improvement in the area of health care.