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An emergency department perspective: Part II. Process review
1Memorial Medical Center, Jacksonville, FL.
Physician Executive
|December 10, 1990
Summary
Process review involves monitoring smaller steps in service delivery, starting from patient perception of emergency care needs. It examines both technical and interpersonal elements in patient and staff interactions for quality management.
Area of Science:
- Healthcare Management
- Quality Improvement
- Patient Care Processes
Background:
- Services and procedures involve numerous smaller steps within larger processes.
- Effective quality management requires diligent monitoring of these individual steps.
Purpose of the Study:
- To define and elucidate the concept of process review in the context of healthcare quality management.
- To highlight the initiation point and scope of process reviews in emergency care settings.
Main Methods:
- Defining 'process' based on established dictionaries.
- Describing process review as the monitoring of individual steps within a larger service or procedure.
- Identifying the commencement of process review from the patient's perspective of needing emergency care.
Main Results:
- Process review is the systematic monitoring of discrete steps within a service or procedure.
- The quality management process review for emergency care begins at the patient's point of perceived need.
- It encompasses both the technical aspects of care and the interpersonal dynamics between patients and staff.
Conclusions:
- Process review is a critical component of quality management in healthcare.
- Understanding the full scope, from patient perception to staff interaction, is essential for effective review.
- This approach ensures comprehensive evaluation of emergency care delivery.