Samaritan Health Services profits from executive information system

With nine hospitals, 14 clinics, several managed-care plans, a multispeciality physician clinic, a large home health division--and the largest non-military air transport service in the U.S.--Samaritan Health Services in Maricopa County, Ariz., had a need for some major decision support. Their new EIS has passed the acid test--two new top executives began using it after less than an hour of orientation and continue to use it to shape the large organization's strategic direction.