Learning the ten step QA process for use in pastoral care departments. Part II

In the March/April issue of the Journal of Quality Assurance, Vol. 13, No. 2, pp. 10-15, the authors presented the first half of a ten step model used to teach the QA process to pastoral care directors and chaplains. Workshop members participated in a series of simulated exercises for a fictitious acute care facility, "St. Good Hart Health Center." This article continues with steps six through ten, including the definition and explanation of each step, St. Good Hart's story line, directions and illustrations, and the key QA issues that emerged from the process.