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Updated: Oct 14, 2026

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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Quality improvement programs can boost a hospital's image, bottom line
Abstract:
To ensure customer satisfaction, hospitals must maintain the quality of services provided. This is especially true in a patient accounts department, which can have the greatest effect on a patient's perception of a hospital. A quality improvement program can identify problem areas and offer solutions meant to increase customer satisfaction and a hospital's bottom line.
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