Consultants calm hospital waters. Interview by Donald E.L. Johnson

What do hospital administrators do when their institutions are in financial or other crisis? When is it appropriate to call in a specialist to right the situation? In the following interview with Health Care Strategic Management publisher, Donald E. L. Johnson, David L. Woodrum, president of The Woodrum Group, a Chicago-based health consulting firm, discusses the "turnarounds" and "revitalizations" of hospitals. In doing so, Woodrum draws on his past experience as executive vice president and chief operating officer of the American Hospital Association as well as chief officer for several hospitals.