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Using computer software to improve group decision-making.

R J Mockler1, D G Dologite

  • 1St. John's University Graduate School of Business, NY.

Long Range Planning
|July 8, 1991
PubMed
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Knowledge-based systems (KBS) aid strategic planning and decision-making. Developing KBS prototypes significantly increased job knowledge and performance for over 200 managers, with many reporting practical application and career advancement.

Area of Science:

  • Artificial Intelligence
  • Management Science
  • Information Systems

Background:

  • The Center for Knowledge-based Systems for Business Management, founded in 1985, has focused on developing knowledge-based systems (KBS) for strategic planning.
  • The project encompasses diverse methods for decision modeling and KBS development, assisting both technical and non-technical managers.
  • This paper reviews a segment of the project, detailing integrative groupware for strategic planning.

Purpose of the Study:

  • To review work on knowledge-based systems for strategic planning.
  • To describe integrative groupware developed for strategic planning applications.
  • To assess the impact of KBS development on managers' job knowledge, performance, and career progression.

Main Methods:

  • Development of knowledge-based systems (KBS) models and prototypes.

Related Experiment Videos

  • Utilizing computer and non-computer methods for decision modeling.
  • Conducting a survey of over 200 business managers involved in KBS development projects.
  • Integrating KBS development with MBA courses in strategic planning and management decision-making.

    • Main Results:

    • Over 160 KBS prototype systems were developed by managers.
    • 28% of respondents reported KBS usage in their work.
    • 21% reported career advancements (promotions, pay raises, new jobs) due to KBS work.
    • 12% participated in other KBS development projects at work.
    • All but two respondents noted substantial increases in job knowledge or performance.

    Conclusions:

    • Knowledge-based systems development significantly enhances managers' professional capabilities and job performance.
    • KBS development can lead to practical workplace application and career advancement opportunities.
    • The project demonstrates the value of integrating KBS development into management education and practice.