TQM is key to improving services, but it's not for every hospital

Total Quality Management (TQM) is a term that has been known to the manufacturing industry for years. Now the concept is finding its way into the vocabulary of the hospital industry as well. How can TQM positively affect systems in a health care institution? What can administrators expect from it? In the following article, the vice president of medical affairs at a Milwaukee hospital discusses the pros and cons of TQM.