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1University of Manchester Institute of Science and Technology.
The Health Service Journal
|November 2, 1991
Summary
Management consultants are sometimes criticized, but this view overlooks key paradoxes. Managers must understand these inherent complexities when engaging external information technology experts.
Area of Science:
- Management Consulting
- Information Technology Strategy
Background:
- Management consultants face criticism, often labeled as 'charlatans'.
- This perception overlooks the complex dynamics and paradoxes involved in utilizing external expertise.
Purpose of the Study:
- To examine the role of consultants in the information technology (IT) sector.
- To highlight inherent paradoxes managers should consider when employing outside experts.
Main Methods:
- Qualitative analysis of consultant-client interactions in IT.
- Literature review on management consulting theories and practices.
Main Results:
- Consultant engagement involves paradoxical situations impacting IT implementation.
- Managers' awareness of these paradoxes is crucial for successful outcomes.
Conclusions:
- The value of IT consultants extends beyond simple knowledge transfer.
- Understanding inherent paradoxes can improve the effectiveness of management consulting in technology.