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Achieving total quality through intelligence.

L M Fuld

    Long Range Planning
    |January 9, 1992
    PubMed
    Summary
    This summary is machine-generated.

    American firms are pursuing total quality management to achieve higher standards. Corporate intelligence programs are crucial for sharing information, which is key to successfully attaining top quality benchmarks.

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    Area of Science:

    • Business Management
    • Organizational Behavior

    Background:

    • U.S. companies are increasingly focused on achieving "total quality."
    • The Baldrige Award signifies the highest quality standards in American business.
    • There is a strong link between corporate intelligence and achieving total quality.

    Purpose of the Study:

    • To demonstrate the role of shared information in elevating quality standards.
    • To highlight how corporate intelligence programs facilitate quality improvement.

    Main Methods:

    • Conceptual analysis of corporate intelligence and quality management.
    • Examination of information sharing practices within organizations.

    Main Results:

    • Shared and properly utilized information is a powerful tool for quality enhancement.

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  • Corporate intelligence programs provide essential information links for quality success.

    • Conclusions:

    • Implementing effective corporate intelligence programs is vital for companies aiming for total quality.
    • Strategic information management is fundamental to achieving superior quality standards.