Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Creating customer value by streamlining business processes.

H Vantrappen

    Long Range Planning
    |January 9, 1992
    PubMed
    Summary
    This summary is machine-generated.

    Related Concept Videos

    You might also read

    Related Articles

    Articles linked to this work by shared authors, journal, and citation graph.

    Sort by
    Same author

    [Indigenous amoebiasis in Belgium. Report on two severe cases (author's transl)].

    Acta gastro-enterologica Belgica·1980
    Same journal

    Humanizing strategy.

    Long range planning·2022
    Same journal

    Does Exposure to a Traumatic Event Make Organizations Resilient?

    Long range planning·2020
    Same journal

    Dynamic capabilities and high-tech entrepreneurial ventures' performance in the aftermath of an environmental jolt.

    Long range planning·2020
    Same journal

    On Components, Latent Variables, PLS and Simple Methods: Reactions to Rigdon's Rethinking of PLS.

    Long range planning·2014
    Same journal

    Environmental scanning for Social Services.

    Long range planning·1992
    Same journal

    Strategic group decision support systems--a guide for the unwary.

    Long range planning·1992
    See all related articles

    Senior managers in the 1990s focused on customer value by streamlining product creation, order handling, and service assurance. The article explores

    Area of Science:

    • Business Strategy
    • Operations Management

    Background:

    • Senior managers in the 1990s prioritized customer value creation.
    • Companies sought competitive advantage through process optimization.

    Purpose of the Study:

    • To define and discuss 'micro-strategy' in the context of customer interaction processes.
    • To examine micro-strategies employed by successful companies.

    Main Methods:

    • Analysis of strategic decisions in customer-facing processes.
    • Case study insights from successful companies.

    Main Results:

    • Identification of 'micro-strategy' as a key concept for streamlining.
    • Examples of effective micro-strategies in practice.

    Related Experiment Videos

    Conclusions:

    • Micro-strategies are crucial for companies aiming to enhance customer value.
    • Successful implementation of micro-strategies drives competitive advantage.