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Competitive strategies in the NHS.
Health Services Management
|March 9, 1992
Summary
The National Health Service (NHS) has improved business skills but lacks competitive intelligence. This function is crucial for the NHS to maintain financial viability.
Area of Science:
- Healthcare Management
- Business Strategy
Background:
- The National Health Service (NHS) has adopted business and marketing practices since the 1990 NHS and Community Care Act.
- Despite adopting commercial functions, the NHS demonstrates weaknesses in competitive intelligence.
Purpose of the Study:
- To define competitive intelligence within the NHS context.
- To illustrate how competitive intelligence can enhance the financial viability of the NHS.
Main Methods:
- Conceptual analysis of competitive intelligence.
- Discussion of its strategic importance for healthcare organizations.
Main Results:
- Competitive intelligence is an underdeveloped but vital function for the NHS.
- Implementing competitive intelligence strategies can positively impact financial health.
Conclusions:
- The NHS needs to develop its competitive intelligence capabilities.
- Enhancing competitive intelligence is essential for the long-term financial sustainability of the NHS.