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Total quality management in the NHS.

¹King's Fund Centre.

Health Services Management

|March 9, 1992

Summary

This summary is machine-generated.

The UK Department of Health initiated a quality management program in 1989, expanding in 1990 to include 23 sites. Successful pilots utilized total quality management (TQM), a concept with a documented history.

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Area of Science:

Healthcare Management
Quality Improvement Science

Background:

The UK Department of Health launched a quality management initiative in 1989.
This program expanded in 1990 to encompass 23 diverse healthcare sites.
The initiative aimed to foster a managed approach to quality within the National Health Service (NHS).

Purpose of the Study:

To summarize the principles and history of Total Quality Management (TQM).
To evaluate the applicability and integration of TQM within the NHS.
To provide an overview of TQM's role in healthcare quality improvement.

Main Methods:

Review of the Department of Health's quality management program.
Analysis of the criteria and scope of the 1990 pilot program.
Examination of Total Quality Management (TQM) as a framework.

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Main Results:

The program involved 23 pilot sites, varying in scale from departments to entire districts.
Successful implementation was associated with the adoption of Total Quality Management (TQM).
TQM was identified as a key strategy for quality management in the NHS.

Conclusions:

Total Quality Management (TQM) is a well-defined concept with a history relevant to healthcare.
The NHS program demonstrated the potential for TQM implementation across different healthcare settings.
Further consideration of TQM's place in the NHS is warranted for sustained quality improvement.