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Administrators and patients: using the personal touch.

P Bruder1

  • 1Program in Healthcare Administration, University of Houston, Clear Lake, TX.

Hospital Topics
|January 1, 1992
PubMed
Summary

Simple physical gestures like handshakes enhance patient trust and reinforce the human connection in healthcare administration. These actions benefit both patients and administrators by improving confidence and reminding staff of patient-centered care.

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Area of Science:

  • Healthcare Management
  • Patient Experience
  • Communication in Healthcare

Background:

  • Traditional healthcare management often overlooks the impact of non-verbal communication.
  • The patient-provider relationship is crucial for facility trust and operational focus.

Purpose of the Study:

  • To explore the benefits of simple physical touch in healthcare administration.
  • To highlight the role of human connection in patient care and management.

Main Methods:

  • Qualitative analysis of management principles.
  • Review of patient-centered care strategies.

Main Results:

  • Physical gestures like handshakes increase patient confidence in healthcare facilities.
  • These interactions remind administrators of the patient's central importance.
  • Touch reinforces the human element in the service chain for both parties.

Conclusions:

  • Integrating simple physical touch into management practices can significantly improve patient relations.
  • Emphasizing human connection is vital for effective healthcare administration and patient satisfaction.

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