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Related Experiment Videos

Customer information and the quality improvement process: developing a customer information system.

C N Orme1, R J Parsons, G Z McBride

  • 1HealthTrust Hospitals of Utah and Idaho, Bountiful, UT.

Hospital & Health Services Administration
|July 1, 1992
PubMed
Summary
This summary is machine-generated.

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Establishing a customer information system (CIS) improves healthcare quality by ensuring reliable data collection and accessibility. This system supports better decision-making and reduces redundant research efforts for healthcare organizations.

Area of Science:

  • Health Services Research
  • Information Science
  • Healthcare Management

Background:

  • Increasing implementation of quality improvement programs in healthcare organizations necessitates reliable customer data.
  • Existing data collection methods may lead to duplication and interpretation issues.

Purpose of the Study:

  • To propose the establishment of a customer information system (CIS) in healthcare organizations.
  • To outline the benefits and management strategies for a CIS.

Main Methods:

  • Defining customer-supplier relationships within the healthcare context.
  • Providing guidelines for assessing and determining information needs.
  • Suggesting frameworks for setting up and managing a CIS.

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Main Results:

  • A CIS can eliminate research duplication.
  • Ensures proper collection and interpretation of customer information.
  • Provides decision-makers with improved, reliable data access.

Conclusions:

  • Implementing a CIS is crucial for effective quality improvement in healthcare.
  • A well-managed CIS enhances data integrity and accessibility.
  • Facilitates informed decision-making through reliable customer insights.