Quality: a watchword for the 1990s or the same old song?

For reasons suggested throughout these pages some attempts to implement TQM will fail and, for some people, quality will gather dust in the old-management-approach graveyard along with all the other techniques that were tried, half-heartedly applied, and discarded. Some attempts, however, will succeed. And those organizations that are successful in implementing TQM will find themselves among the stronger, more adaptable institutions in the health field for years to come.