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Constructive performance appraisal feedback for healthcare employees
1School of Health Services Administration, Dalhousie University, Halifax, Nova Scotia.
Hospital Topics
|April 1, 1992
Summary
Healthcare managers and employees dislike performance evaluation interviews, often leading to conflict. This article suggests appropriate interview formats and advocates for manager training to improve these crucial discussions.
Area of Science:
- Healthcare Management
- Organizational Psychology
Background:
- Performance evaluation interviews are frequently disliked by both healthcare managers and employees.
- Managers often avoid appraisal roles, while employees question assessment accuracy.
- Interviews can devolve into power struggles, undermining their purpose.
Purpose of the Study:
- To describe appropriate performance evaluation interview formats for various healthcare settings.
- To advocate for enhanced training for managers conducting these interviews.
Main Methods:
- Literature review of existing performance appraisal strategies.
- Analysis of common challenges in healthcare performance interviews.
Main Results:
- Identification of situational factors influencing interview format suitability.
- Emphasis on the need for structured approaches to mitigate conflict.
Conclusions:
- Implementing tailored interview formats can improve the effectiveness of performance reviews.
- Mandatory training for managers is essential for conducting fair and productive performance evaluations.