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Managing the maze: case management and service delivery
1School of Social Work, Rutgers-The State University of New Jersey, New Brunswick 08903.
Administration in Social Work
|December 10, 1991
Summary
Social work case management is crucial for navigating complex human services. Effective case management requires professionals trained in both intervention and management skills, with a focus on power dynamics within service systems.
Area of Science:
- Social Work
- Human Services Management
Background:
- Case management is a recent development in social work, aimed at organizing diverse human services.
- Social work increasingly claims case management as a core professional function.
Purpose of the Study:
- To examine the educational requirements for effective social work case management.
- To highlight the challenges in current social work education regarding case management preparation.
Main Methods:
- Conceptual analysis of social work practice and education.
- Discussion of the role of skills and power dynamics in case management.
Main Results:
- Social work education often inadequately prepares professionals for case management by focusing on either direct intervention or management skills, but not both.
- Successful case management necessitates proficiency in both direct interventive skills and management capabilities.
Conclusions:
- Social work education must integrate both direct intervention and management skills to adequately prepare case managers.
- Acknowledging and developing the power dimension is essential for case managers to effectively navigate the social service delivery system.