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Implementing TQM.

G Bull¹, M A Maffetone, S K Miller

¹Bryn Mawr Hospital, PA.

Clinical Laboratory Management Review : Official Publication of the Clinical Laboratory Management Association

|April 8, 1992

Summary

Total Quality Management (TQM) offers systematic improvement for businesses. Laboratories are exploring TQM to enhance competitiveness, reduce costs, and boost productivity through organized problem-solving strategies.

Area of Science:

Quality Management
Laboratory Operations
Business Administration

Background:

Total Quality Management (TQM) is a systematic approach to continuous improvement.
American corporations utilize TQM to enhance competitiveness and productivity.
Laboratories are increasingly exploring TQM benefits.

Purpose of the Study:

To investigate the steps laboratories are taking to implement TQM.
To understand the practical application of TQM in laboratory settings.

Main Methods:

Survey of laboratory respondents regarding TQM implementation.
Analysis of reported steps and strategies for TQM adoption.

Main Results:

Respondents' laboratories are actively implementing TQM.

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Various strategies are being employed for TQM adoption and integration.

Conclusions:

TQM implementation in laboratories is a growing trend.
Laboratories are adopting TQM to achieve operational excellence and competitive advantages.