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Implementing TQM
G Bull1, M A Maffetone, S K Miller
1Bryn Mawr Hospital, PA.
Abstract:
Total quality management (TQM) is an organized, systematic approach to problem solving and continuous improvement. American corporations have found that TQM is an excellent way to improve competitiveness, lower operating costs, and improve productivity. Increasing numbers of laboratories are investigating the benefits of TQM. For this month's column, we asked our respondents: What steps has your laboratory taken to implement TQM?
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