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Consumer satisfaction survey: an outcome measure for work services
1Northern New Hampshire Mental Health and Developmental Services, Berlin, NH.
Summary
A consumer satisfaction survey assessed community mental health services. Findings offer insights for improving patient care and service delivery in mental health settings.
Area of Science:
- Community mental health
- Healthcare services research
- Patient satisfaction studies
Background:
- Community mental health centers provide essential services.
- Assessing consumer satisfaction is crucial for service improvement.
- Limited data exists on patient perspectives in this setting.
Purpose of the Study:
- To describe the development of a consumer satisfaction survey tool.
- To report the results of a satisfaction survey administered to service users.
- To outline the implications of survey findings for service enhancement.
Main Methods:
- A consumer satisfaction survey was developed.
- The survey tool was administered to individuals utilizing community mental health services.
- Data from 41 respondents were analyzed.
Main Results:
- The article details the development process of the satisfaction survey.
- Results from 41 respondents are presented.
- Key findings regarding consumer perceptions of services are discussed.
Conclusions:
- The survey provides valuable data on consumer satisfaction.
- Implications for enhancing community mental health services are outlined.
- The findings can inform future service development and quality improvement initiatives.
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