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How we improved turn around time through voice-communication technology
1Moses H. Cone Memorial Hospital, Greensboro, NC.
Hospital Topics
|July 1, 1992
Abstract:
This hospital phlebotomy team tackled their age-old turn around time (TAT) problem by implementing a technology that is becoming commonplace in a variety of businesses. Through the use of two-way communication headsets, this hospital laboratory significantly reduced TAT, improved service perceptions by the medical and nursing staffs, and diminished stress levels of the venipuncture team.