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Success through organisational audit.

¹King's Fund Center.

Health Services Management

|October 5, 1992

Summary

This study introduces organizational audit as a method to assess and monitor service quality within healthcare organizations. It provides a framework for evaluating an organization's capacity to deliver high-quality patient services.

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Area of Science:

Healthcare Management
Quality Improvement
Organizational Assessment

Background:

Total Quality Management (TQM) has been discussed regarding its applicability to the National Health Service (NHS).
There is a need for systematic methods to evaluate healthcare service quality.
Assessing organizational capacity is crucial for delivering effective healthcare.

Purpose of the Study:

To describe a method for assessing and monitoring an organization's ability to deliver quality services.
To provide a practical tool for healthcare managers to evaluate service quality.
To support the implementation of quality management principles in healthcare settings.

Main Methods:

The study proposes the use of organizational audit as a primary method.
This involves a systematic review of organizational processes and structures related to service delivery.
Key performance indicators for quality are identified and measured.

Main Results:

Organizational audit provides a structured approach to identifying strengths and weaknesses in service quality.
It enables continuous monitoring and improvement of healthcare delivery.
The method is adaptable to various healthcare settings within the NHS.

Conclusions:

Organizational audit is an effective means of assessing and monitoring the quality of healthcare services.
It supports the strategic goals of Total Quality Management within the NHS.
Regular organizational audits are recommended for sustained quality improvement in healthcare.

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