Attracting good managed-care plans that deliver on promises

Imagine it's the year 2000. Managed care accounts for nearly 50% of your hospital's patient revenues. Are you prepared? Are you pursuing the more desirable managed-care organizations while staying clear of those that fail to deliver on promises? Consultants Sally Berger and Diane Millikan offer advice to help facilities woo top-notch managed-care plans and thereby increase their market shares.