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Related Experiment Videos

Creating a TQM culture.

G Lynn1, C Curto

  • 1Atlantic City Medical Center, NJ.

Administrative Radiology : AR
|October 5, 1992
PubMed
Summary

Implementing Total Quality Management (TQM) requires strong leadership commitment. Leaders must foster teamwork and remove barriers to meet customer needs for successful quality improvement.

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Area of Science:

  • Business Management
  • Organizational Behavior
  • Quality Management

Background:

  • Establishing a culture for quality improvement is challenging and requires sustained effort.
  • Organizational transformation towards quality is often met with resistance.

Purpose of the Study:

  • To highlight the vital role of leadership in successful Total Quality Management (TQM) implementation.
  • To define the evolving responsibilities of leaders within a TQM framework.

Main Methods:

  • Qualitative analysis of leadership roles in TQM.
  • Case study insights from organizational transformation.

Main Results:

  • Leadership commitment is crucial for TQM success.
  • Leaders in TQM adopt new roles focused on teamwork and barrier removal.
  • CEO of Corning emphasizes TQM as a primary leadership responsibility.

Conclusions:

  • Effective leadership is indispensable for creating a quality improvement culture.
  • The leader's role in TQM involves proactive engagement in continuous improvement and customer satisfaction.

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