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Program outcome and QA: a new approach to evaluation.

G J Gerber1, B L Calvert, J A Smylie

  • 1Brockville Psychiatric Hospital, Ontario.

Leadership in Health Services = Leadership Dans Les Services De Sante
|October 5, 1992
PubMed
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Current quality assurance (QA) practices have limitations in assessing healthcare program effectiveness. This article proposes a comprehensive evaluation method combining program assessment with QA for improved healthcare quality management.

Area of Science:

  • Healthcare Management
  • Program Evaluation
  • Quality Assurance

Background:

  • Current quality assurance (QA) practices in healthcare often fail to adequately measure overall program effectiveness.
  • Healthcare providers and managers recognize the limitations of existing QA methods.

Purpose of the Study:

  • To discuss a comprehensive method for evaluating healthcare program effectiveness, efficiency, cost, client satisfaction, and adherence to standards.
  • To present the Brockville Psychiatric Hospital's experience using a multi-faceted QA perspective for program evaluation.

Main Methods:

  • Utilizing a multi-faceted quality assurance (QA) approach to data collection.
  • Applying program evaluation techniques to assess effectiveness, efficiency, cost, and client satisfaction.

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Main Results:

  • The Brockville Psychiatric Hospital successfully evaluated a new program using the proposed multi-faceted QA perspective.
  • Data collection from a comprehensive QA viewpoint provided insights into program performance.

Conclusions:

  • Combining program evaluation with quality assurance (QA) offers a more robust assessment of healthcare programs.
  • This integrated approach could establish a new standard for future healthcare program assessments.