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Issues for patient and family.

J Trachtenberg1

  • 1New York Hospital.

Discharge Planning Update
|December 9, 1992
PubMed
Summary

Exploring patient and family experiences with managed care in the 1990s, this article highlights challenges in choice, access, cost, and quality. It emphasizes the growing importance of communication, negotiation, and advocacy skills for all involved.

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Area of Science:

  • Health Services Research
  • Patient and Family Centered Care

Background:

  • Managed care programs in the 1990s presented diverse and complex challenges for patients and families.
  • Variability in managed care models and patient populations created unique experiences.

Purpose of the Study:

  • To examine the patient and family perspective on managed care during the 1990s.
  • To identify key issues and essential skills within the managed care environment.

Main Methods:

  • Qualitative exploration of patient and family experiences with managed care.
  • Focused discussion on four critical areas: choice, access, cost, and quality of care.

Main Results:

  • Patient and family experiences with managed care were multifaceted due to program and population diversity.
  • Significant challenges were identified regarding choice, access, cost, and quality of care.

Conclusions:

  • Effective communication, negotiation, and advocacy are crucial skills for patients, families, and healthcare professionals in managed care settings.
  • Understanding the patient and family perspective is vital for improving managed care delivery.

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