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Laying the groundwork for a smooth transition to TQM
1Office of Health Services Research, Governors State University, University Park, IL.
Hospital Topics
|January 1, 1993
Summary
Total Quality Management (TQM) principles can be applied to healthcare. This article offers initial steps for healthcare managers to improve service quality and patient care using TQM strategies.
Area of Science:
- Healthcare Management
- Quality Improvement
- Organizational Systems
Background:
- Total Quality Management (TQM) is a popular corporate philosophy.
- The healthcare industry is highly structured and bureaucratic.
- Implementing TQM in healthcare requires a phased approach.
Purpose of the Study:
- To explore the applicability of TQM in the healthcare industry.
- To provide initial guidance for healthcare managers on TQM implementation.
- To facilitate the adoption of TQM for enhanced service quality and patient care.
Main Methods:
- Conceptual analysis of TQM principles.
- Review of TQM application in other industries.
- Development of practical suggestions for healthcare managers.
Main Results:
- TQM can be successfully adapted to the healthcare setting.
- A step-by-step approach is recommended for TQM adoption.
- Specific strategies are outlined to initiate TQM in healthcare.
Conclusions:
- Healthcare managers can begin implementing TQM by taking initial, manageable steps.
- Adopting TQM can lead to significant improvements in healthcare service quality.
- The article provides a foundational guide for healthcare quality management transformation.