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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
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Published on: February 16, 2011

How does service drive the service company?

M R Quinlan, R Zemke, J Snider

    Harvard Business Review
    |October 6, 1991
    PubMed
    Summary

    This article explores how service operations drive success in service companies. Leading experts offer diverse perspectives on service management and business strategy.

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