On the road to TQM: a new compensation model

University of Alberta Hospitals, on its path toward an environment of total quality management (TQM), unexpectedly found itself addressing the issue of management compensation. As managerial staff from several departments became involved in the TQM initiative, it became clear that the hospital needed a unified approach to compensation. A committee, formed to investigate methods of appraisal and compensation, recommended a "competency modelling" approach developed by a management consulting firm.