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Related Experiment Videos

TQM as a managerial innovation: research issues and implications.

A D Kaluzny1, C P McLaughlin, B J Jaeger

  • 1School of Public Health, University of North Carolina, Chapel Hill.

Health Services Management Research
|April 8, 1993
PubMed
Summary

Total Quality Management (TQM) implementation in healthcare requires research into its adoption and impact. This study examines TQM

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Area of Science:

  • Health Services Management
  • Organizational Innovation
  • Quality Improvement in Healthcare

Background:

  • Total Quality Management (TQM) is a significant managerial innovation.
  • Its profound consequences on healthcare service delivery necessitate research.
  • Understanding implementation and impact are crucial for TQM adoption.

Purpose of the Study:

  • To identify fundamental research issues in TQM implementation and impact.
  • To analyze TQM from variance and process perspectives.
  • To discuss managerial implications of TQM adoption in healthcare organizations.

Main Methods:

  • Utilizing a variance perspective to examine impact and adoption at specific time points.
  • Employing a process perspective to analyze the steps and events in TQM adoption.
  • Identifying research issues within organizations and work units.

Main Results:

  • Selected research issues related to TQM implementation and impact are identified.
  • Both organizational and work unit levels are considered for variance and process perspectives.
  • Managerial implications are derived from the variance and process viewpoints.

Conclusions:

  • Further research is needed on TQM implementation and impact in healthcare.
  • Variance and process perspectives offer valuable insights into TQM adoption.
  • Understanding these perspectives can guide effective TQM strategies in health services.

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