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A taste of our quality
Clinical Laboratory Management Review : Official Publication of the Clinical Laboratory Management Association
|June 7, 1993
Summary
High Point Regional Hospital Laboratory received a CLMA Quality Management Award for excellent customer service and human resources. This article shares successful laboratory programs and strategies for quality improvement.
Area of Science:
- Laboratory Management
- Quality Improvement in Healthcare
Background:
- The High Point Regional Hospital Laboratory sought to enhance its operations.
- Recognition was awarded by the Clinical Laboratory Management Association (CLMA) in 1992.
Purpose of the Study:
- To share successful programs and strategies implemented at High Point Regional Hospital Laboratory.
- To provide practical insights for other laboratories aiming for quality management excellence.
Main Methods:
- The article details specific programs and initiatives.
- Helpful hints and practical advice are presented.
Main Results:
- The laboratory achieved special recognition for customer service.
- The laboratory was also recognized for its human resources management.
- The implemented programs were deemed effective.
Conclusions:
- The shared programs and strategies are effective for laboratory quality management.
- Encourages reciprocal sharing of ideas among laboratories for continuous improvement.