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Provider satisfaction: an analysis based on expectation.

M T Moore1

  • 1CIGNA Healthplan of Arizona, Tempe.

Physician Executive
|June 7, 1993
PubMed
Summary
This summary is machine-generated.

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Understanding physician satisfaction is key for healthcare organizations navigating changes. A formal survey helps gauge expectations and improve relations within a health maintenance organization (HMO).

Area of Science:

  • Health Services Research
  • Organizational Behavior
  • Physician Relations

Background:

  • Healthcare organizations face significant changes in financing and service delivery.
  • Closer alignment between provider organizations and medical staff is crucial for adaptation.
  • Understanding physician expectations and satisfaction is vital for organizational success.

Purpose of the Study:

  • To assess physician satisfaction within a staff-model Health Maintenance Organization (HMO).
  • To determine physicians' expectations of the HMO and their work environment.
  • To provide a model for other organizations seeking to improve physician relations.

Main Methods:

  • A formal survey was conducted among physicians.
  • The survey aimed to measure expectations and satisfaction levels.

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  • Data collected focused on work environment and organizational relationship.

    • Main Results:

    • Physician satisfaction levels were formally assessed.
    • Physician expectations of the HMO were identified.
    • Insights into the physician work environment were gathered.

    Conclusions:

    • Formal physician surveys are valuable tools for healthcare organizations.
    • Understanding and addressing physician satisfaction can enhance organizational relationships.
    • This approach is recommended for maintaining positive physician relations amidst healthcare changes.