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Related Experiment Videos

TQM, systems thinking and the monkey fist.

S J Hage

    Radiology Management
    |February 2, 1994
    PubMed
    Summary
    This summary is machine-generated.

    Implementing total quality management (TQM) requires managers to embrace significant change, including new thinking and techniques. Successful TQM also necessitates involving all organizational members in adopting these new approaches.

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    Area of Science:

    • Management Science
    • Organizational Behavior

    Background:

    • Total Quality Management (TQM) implementation presents significant challenges for organizations.
    • Managerial adaptation is crucial for the successful adoption of TQM principles.

    Purpose of the Study:

    • To explore the critical role of management in embracing change for TQM success.
    • To highlight the cognitive and practical shifts required for effective TQM implementation.

    Main Methods:

    • Conceptual analysis of management's role in organizational change.
    • Discussion of the learning and attitudinal adjustments needed for TQM.
    • Use of an animal world analogy to illustrate new management paradigms.

    Main Results:

    • Managers must not only learn new information but fundamentally alter their thinking to leverage TQM.

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  • A commitment to involving all organizational members in new techniques is essential.
  • New approaches require a shift in managerial perspective.

    • Conclusions:

    • Successful TQM hinges on management's willingness to change their mindset and practices.
    • Organizational-wide involvement is key to integrating TQM techniques effectively.
    • Understanding and adapting to new management territories is vital for quality improvement.