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Implementing total quality management in the medical practice: managing the transition
1Thayer Group, Inc., Upland, PA.
The Health Care Supervisor
|August 6, 1993
Summary
Total Quality Management (TQM) can significantly benefit medical practices by overcoming change barriers. Implementing TQM can lead to higher patient satisfaction, reduced costs, and improved physician work life.
Area of Science:
- Healthcare Management
- Quality Improvement in Medicine
Background:
- Medical practices face increasing pressures.
- The need for enhanced efficiency and patient satisfaction is critical.
Purpose of the Study:
- To explore the applicability and benefits of Total Quality Management (TQM) in medical practice.
- To assess TQM's potential to improve practice operations amidst external pressures.
Main Methods:
- The study discusses the integration of TQM principles within a medical practice setting.
- It addresses the challenges and barriers associated with implementing organizational change in healthcare.
Main Results:
- Successful TQM implementation can lead to significant improvements.
- Key benefits include increased patient satisfaction and reduced operational costs.
- Enhanced quality of work life for physicians and increased productivity are also noted.
Conclusions:
- Total Quality Management (TQM) offers a viable strategy for medical practices to thrive.
- TQM empowers practices to proactively manage their environment rather than react to it.