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A TQM model for home care coordination & provider partnering.
1Northern California Region of Care Home Health Services, Inc., San Leandro.
Caring : National Association for Home Care Magazine
|August 6, 1993
Summary
Quality Improvement Teams identified customer dissatisfaction to improve services. Home care coordination enhanced patient care and market share.
Area of Science:
- Healthcare Management
- Quality Improvement
- Patient Care Coordination
Background:
- Customer satisfaction is crucial for healthcare services.
- Effective coordination is essential in home care settings.
Purpose of the Study:
- To explore how Quality Improvement Teams can address customer dissatisfaction.
- To evaluate the impact of home care coordination on service quality and market presence.
Main Methods:
- Quality Improvement Teams identified areas of customer dissatisfaction.
- Expert home care nurses developed partnerships with referral sources and facilities.
Main Results:
- Coordinators and caregivers became more aware of service issues.
- Service quality and market share were improved through enhanced coordination.
Conclusions:
- Quality Improvement initiatives effectively highlight areas for enhancement.
- Home care coordination models can strengthen service excellence and market position.