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Related Experiment Videos

Total quality management: one way to get started.

J L Mullen1, C Heitholt

  • 1Community Hospitals of Indianapolis, IN.

Topics in Hospital Pharmacy Management
|December 9, 1992
PubMed
Summary
This summary is machine-generated.

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Continuous quality improvement (QI) requires a cultural shift in hospitals, starting with senior leadership empowering staff to enhance processes. Pharmacy managers should focus on improving controllable processes based on customer feedback for better pharmaceutical care.

Area of Science:

  • Healthcare Management
  • Quality Improvement Science
  • Pharmacy Administration

Background:

  • Persistent poor quality in healthcare settings often transcends organizational boundaries.
  • Effective quality improvement necessitates a fundamental shift in organizational values, beliefs, and management practices.
  • Empowering frontline staff and department managers is crucial for successful process enhancement.

Purpose of the Study:

  • To outline the essential leadership and management transformations required for implementing continuous quality improvement (QI) in hospital settings.
  • To guide pharmacy managers in identifying and improving processes within their control using documented customer feedback.
  • To advocate for a systemic approach to quality enhancement that moves beyond simply asking employees to work harder.

Main Methods:

Related Experiment Videos

  • Adoption of a new leadership and management style focused on empowerment and process ownership.
  • Utilizing documented customer judgments to identify areas for continuous process improvement.
  • Fostering an environment where senior managers enable and support departmental improvements.

Main Results:

  • Continuous QI requires a cultural transformation driven by senior management.
  • Empowering employees to improve processes within their control is key to overcoming systemic flaws.
  • Successful implementation of Total Quality Management (TQM) is a long-term endeavor, not an overnight change.

Conclusions:

  • Transforming hospital departments and pharmacies for continuous QI is an ongoing process requiring a new leadership paradigm.
  • Pharmacy managers play a vital role in driving QI by focusing on controllable processes and empowering their teams.
  • This approach is essential for realizing the vision of pharmaceutical care through sustained quality enhancement.