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The supervisor's performance appraisal: evaluating the evaluator.

C R McConnell1

  • 1Genesee Hospital, Rochester, NY.

Topics in Hospital Pharmacy Management
|March 9, 1993
PubMed
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Supervisor performance evaluations will increasingly focus on customer satisfaction. Assessing how well a department meets customer needs will become the primary measure of a supervisor

Area of Science:

  • Business Management
  • Organizational Behavior
  • Performance Appraisal

Background:

  • Traditional performance appraisal methods are evolving.
  • Customer satisfaction is a growing determinant of organizational success.

Purpose of the Study:

  • To highlight the shift towards customer satisfaction in performance appraisal.
  • To emphasize the importance of evaluating supervisors based on customer-centric outcomes.

Main Methods:

  • Conceptual analysis of performance appraisal trends.
  • Literature review on customer satisfaction and organizational success.

Main Results:

  • Customer satisfaction is emerging as a key metric in performance evaluations.

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  • Supervisor appraisal will likely center on departmental customer needs fulfillment.

    • Conclusions:

    • Aligning supervisory performance with customer satisfaction is crucial for organizational success.
    • Future performance appraisal systems should prioritize customer-centric metrics for supervisors.