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A plan to overcome resistance to managed care
1Oxford Health Plans, New York City.
Journal of Health Care Benefits
|October 5, 1993
Summary
This study explores how providing New York consumers with better health information and access can improve their views on managed care plans. The goal is to empower informed healthcare decisions.
Area of Science:
- Healthcare Management
- Consumer Health Education
- Public Health Policy
Background:
- Managed care plans face public skepticism, particularly in New York.
- Negative perceptions can hinder patient engagement and plan effectiveness.
- Addressing consumer concerns is crucial for healthcare system improvement.
Purpose of the Study:
- To investigate strategies for improving consumer attitudes toward managed care.
- To assess the impact of enhanced information and access on healthcare choices.
- To reduce negativity surrounding managed care plans in New York.
Main Methods:
- Analysis of consumer feedback and plan utilization data.
- Development and implementation of enhanced patient information resources.
- Monitoring changes in consumer perception and healthcare decision-making.
Main Results:
- Initial data suggests improved consumer understanding of managed care benefits.
- Increased utilization of healthcare services among informed consumers.
- Early indicators of reduced negativity toward managed care.
Conclusions:
- Empowering consumers with information and access is key to fostering trust in managed care.
- Proactive patient education can positively influence healthcare choices.
- This approach holds promise for enhancing managed care plan acceptance.