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The leader's role in implementing total quality management.
1University of Michigan Hospitals, Ann Arbor.
Quality Management in Health Care
|January 3, 1994
Summary
Effective leadership is crucial for successful total quality management (TQM) implementation. This article outlines a four-phase TQM model detailing specific leadership actions needed at each stage for optimal results.
Area of Science:
- Management Science
- Organizational Behavior
Background:
- Ineffective leadership is a known barrier to total quality management (TQM) success.
- Existing literature often lacks specific guidance on leadership actions during TQM implementation.
Purpose of the Study:
- To provide a structured model for TQM implementation.
- To define specific leadership actions required at each phase of TQM implementation.
Main Methods:
- Development of a four-phase TQM implementation model.
- Specification of leadership roles and actions within each phase.
Main Results:
- A detailed four-phase model for TQM implementation is presented.
- Clear guidelines for leadership engagement are provided for each stage.
Conclusions:
- A phased approach with defined leadership actions can enhance TQM implementation.
- This model offers practical guidance for leaders aiming to improve quality management.