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Toward effective customer-supplier relationships.

B A Conway1

  • 1Baxter Healthcare Corp.

Quality Management in Health Care
|January 3, 1994
PubMed
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Baxter Healthcare Corporation utilizes total quality management (TQM) to enhance products and customer relations. This article outlines key elements for successful supplier-hospital partnerships, featuring Baxter

Area of Science:

  • Healthcare Management
  • Business Operations
  • Quality Improvement

Background:

  • Baxter Healthcare Corporation, a global hospital supplier, has adopted total quality management principles.
  • The company aims to improve products, services, and customer relationships through TQM.

Purpose of the Study:

  • To identify essential components for fostering mutually beneficial relationships between suppliers and hospitals.
  • To present case studies of Baxter's successful collaborations.

Main Methods:

  • Analysis of supplier-hospital relationship dynamics.
  • Case study presentation of Baxter's initiatives.

Main Results:

  • Identified critical factors for successful supplier-hospital partnerships.

Related Experiment Videos

  • Demonstrated practical applications of TQM in improving healthcare supply chains.

    • Conclusions:

    • Effective supplier-hospital relationships are achievable through strategic quality management.
    • Baxter's TQM approach offers a model for enhancing healthcare product and service delivery.